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Ocbc | Manager/ Avp, Customer Service (telephone Servicing)

Hong Kong, Hong Kong
Last update 2025-01-12
Expires 2025-02-12
ID #2544977561
Free
Ocbc | Manager/ Avp, Customer Service (telephone Servicing)
Hong Kong, Hong Kong,
Modified January 11, 2025

Description

Manager/ AVP, Customer Service (Telephone Servicing)Handle inbound and outbound calls from Banking and Credit Card customers on a shift basis. Assist Team Managers in leading and monitoring the agents to enhance their capabilities and professionalism; empower the agents to optimize the efficiency of their performance. Handle customer complaints when required. Identify and drive process improvement areas to enhance customer experience. Perform ad hoc assignments as directed by management. Requirements Degree Holder Minimum 5 years of Contact Centre experience in the banking/finance industry HKSI Type 1 RA is preferred Proficient in MS Office applications including Chinese word processing Knowledge of Contact Centre Operations, including voice, chat, and other non-voice channels Excellent communication and writing skills in English, Cantonese, and Putonghua Detail-oriented, attentive, well-planned, with negotiation skills and risk awareness Knowledge of relevant technology, regulations, and standards Strong coaching and team management skills Seniority level Mid-Senior level Employment type Full-time Job function Customer Service Industries Banking
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Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Ocbc | manager/ avp, customer service (telephone servicing)

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