Payment Operation Specialist / Payment Operation Senior Specialist Job Description: Manage daily inward and outward payments (CHATS & TT, fund transfer, FPS, FX etc.), ensuring all transactions are timely and efficiently executed. Conduct daily reconciliation and settlement tasks. Follow up with banking partners and FX vendors on special issues or exceptions. Handle and resolve payment exceptions promptly. Manage, investigate, and resolve inquiries or requests from internal and external partners, customers, and service providers concerning transaction processing and related matters. Participate in and handle ad hoc projects such as system enhancement, user requirements definition, and user acceptance testing. Perform suspense accounts reconciliation and monitoring to maintain financial integrity. Contribute to overall operational efficiency by identifying opportunities to improve workflows and procedures. Lead the payment operation team, providing guidance and support to team members. Conduct quality control (QC) and quality assurance (QA) for payment operation processes to ensure high standards are maintained. Requirements: Bachelor's degree/University degree or equivalent experience. Strong knowledge and understanding of local and international payment methods, settlement arrangements, and related systems. Experience in payment operations and customer service. Good interpersonal and communication skills, capable of effectively interacting with all levels of the organization. Ability to maintain professional relationships with external and internal counterparts and stakeholders. Culture and Benefits: Exciting and collaborative startup environment. Excellent company culture: give your best while having fun and grow as a person. A flat structure: your ideas get heard by the right people very quickly. Creating your own profile in the startup ecosystem. Casual dress code. Free coffee, tea, drinks and snacks daily. In-house gym facilities. Medical & Life insurance. Regular and fun company activities. Other leaves in addition to annual leaves, e.g. birthday leave, marriage leave, etc. Seniority level Associate Employment type Full-time Job function Finance and Management
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