Description The Manager, Product Delivery Management at Manulife is a pivotal role tasked with supporting the Head of Product Delivery Management in the seamless execution and implementation of insurance products. This position requires a strategic thinker with a solid background in project management, who can efficiently manage product launches from inception to completion. The Manager collaborates with cross-functional teams, including product development and IS implementation squads, to ensure alignment and effective delivery. The role demands a strong aptitude for integrating agile practices into the workflow, engaging stakeholders, and maintaining clear communication to facilitate successful product delivery. Position Responsibilities: The Product Delivery Manager (PDM) plays a crucial role in supporting senior team members by overseeing the delivery of insurance product launches from conceptualization through to implementation. This includes managing products of simple to medium complexity to ensure successful execution. A key responsibility of the PDM is to develop precise cost and effort estimations for business case submissions, which support strategic decision-making. Collaboration is central to the role, requiring close work with the product development team to evaluate and refine product features. The PDM also partners with IS product implementation squads to propose and refine implementation solutions, ensuring that all stages of product development incorporate agile practices. This integration promotes efficiency and adaptability throughout the development process. Engaging relevant stakeholders is essential, as the PDM identifies and involves them in each stage of the product launch. This engagement facilitates timely completion of deliverables and ensures necessary sign-offs on all documents and processes. The PDM is responsible for addressing and resolving impediments proactively, taking initiative to escalate issues when necessary to maintain project momentum. Regular status updates are provided to key internal stakeholders as well as external partners to ensure transparency and alignment. Post-launch activities are carefully tracked by the PDM, particularly during the initial implementation phases to ensure successful feature rollouts. Managing change requests that arise after product launches is also a priority to ensure ongoing product improvement. Finally, the PDM monitors and resolves post-production errors to maintain the quality and reliability of the products, consistently upholding high standards throughout the product lifecycle. Required Qualifications: A minimum of 5 years of relevant experience in project management, demonstrating the ability to manage projects from inception to completion effectively. A degree in a relevant field, providing a solid educational foundation for the role. Strong project management skills, with a proven track record of successfully delivering projects on time and within budget. Excellent problem-solving abilities, capable of identifying issues promptly and implementing effective solutions. Exceptional communication skills, both verbal and written, to facilitate clear and effective interaction with stakeholders at all levels. A collaborative team player, able to work effectively within cross-functional teams to achieve common goals. Prior experience in the insurance industry or a solid understanding of basic life insurance products, providing valuable industry-specific insights. Proficiency in a range of agile project management methodologies, with a preference for candidates who have practical experience applying these methods. A recognized qualification in project management, demonstrating a commitment to professional development. Experience in delivering digital products and projects, indicating familiarity with the unique challenges and opportunities in digital transformation initiatives. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit our story. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Working Arrangement Hybrid
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