Regional IT Help Desk Support, Global Private Bank Dynamic Regional IT Helpdesk Support Competitive Bank Benefits & Salary Package Fintech & Digitalization Project Exposure Most well respected European Based Private Bank with over 500 employees in North Asia Region is in search for multiple IT Helpdesk Senior Associates!Job Duties Regional headcount to provide 1st/2nd level IT Helpdesk & Mobile support to the North Asia Branches with over 480 users from front to back offices Troubleshoot/Facilitate IT support for market data, digitalization, fintech and E-banking solutions/applications Support IT procurement, billing and any regional projects by working in collaboration with Infrastructure and external vendors across the region Report to the Regional Head of IT Service Support Provide quality 1st & 2nd Service Desk Service to end users for all aspects of IT-related incidents and issues Ensure timely escalation of critical issues to responsible regional/local stakeholders in accordance to SLAIn-house Avaloq Technical Support/Business Analyst Friendly Int’l Culture & Worklife Balance Provide end to end technical & business support users from front to back office Accountable for troubleshooting and conducting root cause analysis to timely incident management Provide data engineering support to strategic business decisions with regards to supply chain optimization Design and implement data pipeline and maintain appropriate database / data tables in the data lake needed for analytics and machine learning models for solving different business cases in supply chain context Support various data science projects by interacting with the stakeholders, gather business requirements, building ML/Optimization models and visualization dashboards Report to Regional Head of ITEnsure timely and quality helpdesk and IT Service deliverables to 500 users by supervising a team of 6-7 members Oversight and monitor the performance of IT vendors
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