Country: Hong Kong Location: Unit 901, 9/F, 8 Lam Chak Street, Kowloon Bay, Kowloon, Hong Kong Build a career with confidence Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. About the role Team Management: Lead and manage a team of service technicians and engineers, providing guidance, training, and support to ensure high performance, professional development, and business growth. Service Operations: Oversee the daily operations of the service department, ensuring timely and efficient service delivery for commercial HVAC systems. Customer Centricity: Maintain high levels of customer satisfaction by addressing customer concerns promptly and ensuring quality service. Proactive selling of Carrier products and services is a must. Business Development: Develop and implement service strategies to drive business growth, including identifying new service opportunities and expanding the customer base. Budget Management: Manage the service department budget, ensuring cost-effective operations while meeting financial targets. Full P&L responsibility. Compliance: Ensure all service activities comply with company policies, industry standards, and regulatory requirements. Technical Support: Provide technical support and expertise to the service team and customers, resolving complex service issues. Performance Monitoring: Monitor and evaluate the performance of the service team, implementing improvements as needed to enhance efficiency and effectiveness. Requirements Bachelor's degree or above. More than 10 years of work experience related to residential and light commercial HVAC systems, with at least 5 years of management experience. Experience in HVAC equipment manufacturing, installation, maintenance, or operation management, familiar with the overall operation process of commercial HVAC systems. Master the design, installation, commissioning, and maintenance technologies of residential and light commercial HVAC systems, able to interpret engineering drawings and technical documents. Familiar with relevant national and local laws, regulations, standards, and specifications regarding residential and light commercial HVAC systems. Experience leading a team, managing customer relationships, and/or managing a P&L or comparable business unit. Proven leadership and ability to orchestrate resources and motivate teams. Ability to influence and drive change through exceptional written and verbal communication skills. Good communication in both Mandarin and English. Our commitment to you Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine of growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is The Carrier Way. Join us and make a difference. Apply Now!Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. Job Applicant's Privacy Notice: Click on this link to read the Job Applicant's Privacy Notice.
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