When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients. What We Offer Nasdaq Investment Intelligence (II) is the leading source of market data, global indexes, and investment data and analytics. Powering price discovery and decisions around the globe, our market data is distributed to millions of people daily; $170 billion in assets track our indexes, and $73 trillion in assets benefit from our investment insights. We are also the leading alternative data provider. Nasdaq market data include real-time and historical data across multiple asset classes, as well as analytic solutions designed to meet industry challenges to the broader investment community across the entire Asia Pacific region.As a Sales Support Analyst, you will be responsible for supporting the Sales Directors across Asia Pacific. This would be in administrative areas such as order processing, customer quotes, sales information management, product training and marketing. You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with a global impact we create. In return, you will receive a competitive salary package, incredible private health insurance, MPF, employee stock purchase plan, paid annual and parental leave, gym sponsorship and more. What You Will DoEnsure a smooth customer onboarding processReview data requests from customers applying for new data licensesSet up customers in CRM systems and ensure timely billingReview and monitor clients’ monthly market data usages and ensure reporting is submitted timelyConsolidate and prepare briefing materials for client calls and meetings from the sales team, ensuring briefing materials are provided in a timely fashion and according to quality standardsConsolidate customer feedback to enhancing or adjusting product offeringPerform analyses of assigned accounts including identifying trends to assist the sales teamResearch competitive market data offerings including descriptions, policies, pricing, customer targets, etc.Coordinate and plan all aspects of trade shows, customer and internal eventsSupport the sales team by taking notes during calls, summarizing customer issues, providing phone support and responding to basic customer inquiriesTrack the team’s sales efforts (calls, meetings, events) through use of CRM and other sales applicationsAssist in identifying and assessing product opportunities based on conducting detailed analysis and researchWork with a wide range of clients including Market Data vendors, broker dealers, sell-side, buy-side, financial media outlets, websites, and FinTech firmsProactively take on new initiatives and exhibit a curiosity for learningWhat We ExpectBachelor's degree in Business, Finance, Marketing/Sales or other relevant courses3-5 years of experience in sales support or market data administration and analysisA keen eye for detail and a good problem solver with great interpersonal skillsStrong listener and a self-starterExcellent communication skills and the ability to think outside of the boxThe initiative to learn and be comfortable working with minimum supervisionProficiency in Cantonese, Mandarin and English, both verbal and writtenGood understanding of the financial industry including trading, market data, exchanges, and technologyIntermediate proficiency in SalesforceFlexibility to take meetings outside of regular business hours and to come to the office 4-5 days/weekWhat Would Be HelpfulPrevious experience in a similar role from a market data vendor, exchange or financial services firm Does It Sound Like You? Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at Nasdaq can take you. Come as You AreNasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.We are more than just a stock exchange 0:00  /  1:50 Nasdaq is a global technology company that delivers world-leading platforms that improve the integrity, transparency and liquidity of the global economy.Through our daily work, we power stronger economies, create more equitable opportunities, and contribute to a more sustainable world to help our communities, clients, employees and people of all backgrounds reach their full potential.Let’s stay connected. Join our Talent Community!Didn’t find an opening right now? Join our Talent Community to receive email updates about open jobs, company events, and exciting opportunities at Nasdaq.Nasdaq Blend – a hybrid work environment Nasdaq recognizes that the workplace is forever changed. For this reason, we have adopted a hybrid work environment that embraces a combination of in-office and remote work, to foster better work-life balance and employee well-being. We call this “NasdaqBlend”. Learn more about what applies for any specific opening in the job advertisement, or contact the Talent Acquisition Partner for details. What makes working at Nasdaq special?With over 5,000 employees spread over 39 offices in 28 countries around the world, we're a global team driven by purpose. But its our people and culture that makes Nasdaq special and why so many have chosen to build their careers with us.Visit the link to read Nasdaq's culture book and learn more about what you can expect, working at Nasdaq.Benefits that provide prosperity to your personal and professional lifeAt Nasdaq, we invest in you. You, your family, and your community are important to us. With programs like You&Q total rewards, our employees gain real financial security, professional success, and exceptional access to medical and wellness care.
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