Responsibilities: Lead the team to work with business stakeholders to identify, develop, implement and monitor system and operational solutions to meet and exceed retail banking objectives Establish and maintain operational procedures on deposit, money transfer and wealth management that fulfill regulatory requirements and ensure operational efficiencies and customer friendliness at the same time Monitor and ensure the compliances of operational procedures by the retail frontline units Drive business process re-engineering and compliance enhancement initiatives in accordance with retail banking directions Liaise with internal and external parties for the most effective and efficient progress and delivery of projects and initiatives Requirements: Degree holder in Computer Science, Business Administration, Information Systems or related disciplines and with a minimum of 10 years’ experience in retail banking operations in a supervisory role. Strong leadership skills and able to lead and manage a team of professional business analysts and retail banking operations managers. Strong inter-personal skills with a drive to deliver quality solution, and the ability to build and manage cordial working relationship with counterparts.
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