Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Description Provide daily technical support for the bank's data networks, ensuring smooth operations and prompt resolution of any network-related issues Oversee and supervise network service providers to deliver high-quality services, adhering to agreed-upon Service Level Agreements (SLAs) Take ownership of production problems under the network team, coordinating with relevant stakeholders to ensure timely and effective resolution, minimizing any adverse effects on business operations Collaborate with regional teams to plan, review, and implement change requests related to the core network, ensuring seamless integration with existing infrastructure Manage network service delivery to meet SLA commitments and industry best practices, maintaining a high standard of service quality Ensure that infrastructure services delivered under the network team comply with audit and information security requirements, safeguarding the bank's data and customer information Conduct thorough capacity planning exercises to meet present and future business requirements, ensuring the network infrastructure can accommodate the organization's growth Maintain and execute network team-related disaster recovery plans to ensure business continuity and minimize downtime during critical events Actively participate in network team-related projects and initiatives, providing valuable insights and technical expertise to drive successful outcomes Requirements Bachelor's degree or above in Information Technology or a related discipline Minimum 5 years of relevant working experience in managing and supporting complex data networks in a banking or financial services environment Holder of Cisco CCNP/CCIE certification, which will be considered a strong advantage Proficiency in supporting Cisco (Nexus, VPN, ACS, WLC & ISE), Infoblox, F5, Arista, Huawei, Nagios, Netbrain, Checkpoint, and Palo Alto systems Strong analytical skills in network troubleshooting, fault isolation, and rectification Experience in Cisco ACI and SDA will be an added advantage Knowledge of banking technologies will be considered a plus Excellent verbal and written communication skills in English and Chinese (both Cantonese and Mandarin), enabling effective communication with staff at all levels Demonstrated customer and business focus with a positive working attitude and the ability to be a good team player Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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