Job Description - Senior Associate/Associate, Audit Confirmation (Loan Processing), Corporate Banking (WD72927)Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Responsibilities Process Management Handle and process requests for Audit Confirmation as per established procedures, policies and guidelines, within specified standards of quality, agreed service level and industry cut-off time. Support and answer enquiries related to the audit confirmation process. Perform EOD reconciliation and pending case tracking. Prepare MIS reports as required. Manage and work with multiple stakeholders to find solutions to all assigned queries in a timely manner. Act as the main contact point for the section to effectively communicate with internal partners, customers, and service providers on relevant matters and inquiries. Review, recommend, and develop action plans for streamlining operational procedures, increasing productivity, enhancing operational control, and achieving resource utilization for surges in volume using the Management Tool Kit (MTK). Compliance and Risk Management Adhere to, provide guidance, and ensure section members comply with the rules, guidelines, and regulatory requirements of the Bank, HKMA, MAS, etc., pertaining to operations. Comply with UDMA Policy requirements as well as UDMA governance processes, control, and support tasks, if required. Escalate exceptional, outstanding, or suspicious transactions to the section head and other relevant parties for necessary action per the Enhanced Incident Escalation/Incident Management Policy. Team Management Lead, coach, and develop a team of five members to achieve the section’s goals and complete their responsibilities. Supervise and manage a team of confirmation officers, providing guidance and support. Promote and encourage open and effective communication among all levels of team members. Conduct performance evaluations and provide feedback to team members. Ensure that team members are properly trained and equipped to perform their duties. Project Management Support any initiatives, new services, and perform coordinator roles as designated. Keep abreast of business development, market practices, laws, and guidelines and share with section members. Requirements Good knowledge and experience of banking operations and loan processing. At least 8 years of relevant working experience with 3 years of experience in people management. Proven experience in confirmations or related areas is an advantage. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in relevant software and systems. Knowledge of banking regulations and policies. Attention to detail and accuracy. Ability to work independently and as part of a team. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements. We regret that only shortlisted candidates will be notified.
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