Responsibilities: Align with the bank's business and channel strategy and reference best market practice to formulate short-, medium- and long-term omni-channel strategy and optimization plans As a change agent to support the bank's cultural change management on digitalization, omni-channel transformation and fintech application Drive business partners and suggest improvement / creative idea for customer journey redesign, process reengineering and digitalization, channel efficiency optimization with design thinking or other methodology Work closely with business stakeholders including segment and product managers to develop business use cases with the best market practice, latest fintech application and excellent customer experience Perform program and project management, develop detailed project plan, monitor project progress, manage project stakeholders, ensure effective and quality new / enhanced service implementation and conduct post-implementation review Conduct risk assessment and develop standard operation procedures with appropriate control measures to support omni-channel initiatives and fintech applications Keep abreast on latest technology, market best practices and customer needs, conduct in-depth market research and proactively explore business opportunities and areas of improvements Conduct qualitative and quantitative analysis on channel performance, efficiency and customer behavioral trend from omni-channel perspective Supervise, manage and coach team members to deliver desired outcomes as a team for managerial role Requirements: Degree or above with major in Business Administration, Finance, Economics, Statistics, or related disciplines Minimum 7 years of relevant experience in banking industry with proven track records in strategic planning or project management & implementation, including at least 3 years' experience at senior managerial role.

Candidates with less experience will be considered as Business Strategy Manager Experience in project management, business analyst, customer journey redesign, process reengineering, fintech application and /or digital transformation is preferable Be a good team player and self-motivated with strong analytical mindset Be able to manage multiple projects and withstand pressure Excellent communication, analytical, organizing and management skills with creative mind Good command of Chinese and English writing and communication skills Proficient in both spoken English and Chinese (Cantonese and Mandarin) Familiar with basic computer applications e.g.

MS Word, Excel, Power Point