Join to apply for the Senior Client Manager role at NTT DATA, Inc.
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Join to apply for the Senior Client Manager role at NTT DATA, Inc.
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Senior Client Manager is an advanced subject matter expert responsible for managing and growing client relationships, retaining existing clients, and generating new business within assigned accounts. The role involves driving land, expansion, and renewals across all solutions, pursuing leads, minimizing churn, maximizing retention, and ensuring client satisfaction throughout the buying process.
Key Responsibilities:

Manage and grow relationships to drive land, expansion, and renewals within assigned accounts.
Pursue leads identified by lead generation and business development teams.
Minimize churn and maximize client retention.
Drive client satisfaction and identify current and future needs.
Influence and collaborate with vendors and partners.
Utilize company sales tools and methodologies to manage accounts, opportunities, and pipelines.
Establish effective communication channels with clients.
Encourage revenue growth through additional services.
Serve as a reliable point of contact and build strong business relationships.
Determine suitable solutions for clients and align with other departments.
Develop understanding of client industries and identify opportunities.
Develop and align governance and compliance policies to manage risks.
Monitor financial governance and compliance to control costs.

Knowledge and Attributes:

Strong sales business acumen, understanding client business and financials.
Effective client engagement and management skills.
Knowledge of company offerings, client applications, and market trends.
Skills in creating and advancing sales opportunities.

Academic Qualifications and Certifications:

Bachelor's degree or equivalent in business or sales-related field.
Vendor certifications are advantageous.

Required Experience:

Experience in global partner management, sales, customer service, or IT/professional services industry.
Experience in business development, sales solutions, and working with Salesforce.com.

Workplace type: On-site Working
About NTT DATA
NTT DATA is a global leader in business and technology services, serving a majority of the Fortune Global 100. We invest heavily in R&D and foster a diverse, inclusive environment. Our services span consulting, AI, data, infrastructure, and more. Headquartered in Tokyo, part of NTT Group.
Equal Opportunity Employer
We embrace diversity and are committed to an environment free of discrimination and harassment. We encourage all qualified candidates to apply.
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