Responsibilities: Provide front-line support for all workplace technologies and related requests Offer a customer-focused service in a timely and professional manner Collaborate with infrastructure and application teams to solve issues reported by users Actively follow up on the escalated tickets to make sure issues are being resolved within the SLA standards Requirements: At least 2 years experience in a technology or customer-facing role Bachelor's degree or equivalent in Computer Science, Information Technology, or relevant disciplines Previous experience working for a sizeable banking corporation would be an advantage Prior experience in using or supporting MS Windows, M365, and Apple mobile devices Ability to thrive in a fast-paced, challenging environment with proven follow-through and issue ownership Proficient in Cantonese and English verbal Communication If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Sedrick Chan at resume@pinpointasia.com and put Senior IT Support Analyst - Renowned Investment Bank in the subject header.

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                     _________________________________________________________ Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially Fin Tech) to some of the top Financial Institutions on Wall Street and several other large scale enterprises in other industries.

Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results.  Our vision is to help companies hire smarter and help job seekers get closer to their career aspirations.

To see all our open jobs please reach out to us at https://pinpointasia.com/job-search/ (EA License #72371)  We are also seeking top-calibre candidates for the following exciting roles: 1) Trading Application Support - Leading Investment Bank 2) Reporting Automation Product Owner - Tier-1 Financial Institution 3) i OS Engineer - Leading Tech Firm (Multiple Headcounts) (SG)