About the CompanyHello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.Our promise to you:We will respect and value your background and perspectivesWe will work together with integrityWe will share our incredible pride for job, company and industryWhat we ask of you:Bring passion to all that you doListen, move fast and think innovativelySpeak up, have ideas and share themBelieve in customer service, and treating every person with kindnessAs industry leaders in innovating global airport hospitality you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.Who we areWe were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.Join our family today.Together, we'll make travel better.What you'll be doing:Strategic Planning and Implementation:Based on Regional Sales strategy, develop and implement Hong Kong local sales and marketing strategy to drive business opportunities and increase sales of Smart Traveller membership that are in line with the company’s goal and direction.Develop annual game plan with actionable steps to attain revenue goals.Conduct and analyse regularly local market intelligence, customer behaviour, market landscape, competitors pricing, aviation/travel trends and activities closely.Manage a portfolio of brands and products including “Allways” - airport concierge, “Plaza Premium Lounge” , “Plaza Premium First” – airport and high-speed railway lounges, “Aerotel” - airport transit hotels, “Intervals”, “Lee Fa Yuen Express” and “Root98” – airport dining concepts and “Smart Traveller” - reward program.Account Planning, Management and Growth: Define and implement a clear account strategy to improve the presence and revenue at local level.Develop strategic and tactical account plans and identify new business opportunities.Leverage internal resources as key inputs to the planning process. Continuously monitor activity against the plan.Effectively lead all negotiations. Ensure successful submissions of agreements and value propositions during the proposal and contracting phrases. Ensure selection and deal closing. Drive contract revenue to exceed established goals. Identify, evaluate and respond to key business issues in the account, and develop, present up-to-date company product and services to the client.Maintain compliance with contract terms and conditions, and maximize the organizations’ revenue throughout the contract terms.Conduct quarterly and annual business reviews with all accounts.Identify key stakeholders and develop penetration strategies for all levels of the account’s organization.Facilitate customer relationships both cross-functionally and hierarchically between the company and the account’s organization.Influence the internal team (operations, finance, IT, legal and marketing) to ensure customer satisfaction and proactive revenue/services growth.About you:University graduate in Business Administration or related disciplinesMinimum 10 years’ relevant experience, preferably with membership selling experience will be an advantage.Strong business acumen with in-depth knowledge in aviation or travel industryCapable of working under pressure and prioritize work with excellent time managementAggressive, self-motivated and committed to achieving sales targetAttentive to details, efficient, well-planned with good business senseStrong communication and interpersonal skills with analytical mindExcellent command of both spoken and written English (MUST) Chinese and MandarinProficient in MS Office applications and Chinese word processingGood customer service and account management skills
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