About AXA Hong Kong and Macau AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 50 markets and serving 95 million customers worldwide.
Our purpose is to act for human progress by protecting what matters.
As one of the most diversified insurers in Hong Kong, we offer integrated solutions across Life, Health and General Insurance.
We are the largest General Insurance provider and a major Health and Employee Benefits provider.
Our aim is to not only be the insurer to provide comprehensive protection to our customers, but also a holistic partner to the individuals, businesses and community we serve.
At the core of our service commitment is continuous product & service innovation and customer experience enrichment, which is achieved through actively listening to our customers' needs and leveraging and investing in technology and digital transformation.
We embrace our responsibility to be a driving force against climate change and a force for good to create shared value for our community.
We are proud to be the first to address the importance of mental health through different products and services and thought leading iconic research.
Our overall Sustainability Strategy, with emphasis on climate strategy and biodiversity commitment, is developed based on TCFD recommendations.
We are committed to integrating environmental, social and governance factors across our business and strive to contribute to a sustainable future through 3 distinct roles - as an investor, an insurer and an exemplary company.
AXA is an equal opportunity employer.
We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued.
We welcome and treasure diverse profiles to join our big family, and to build an inclusive culture together which allows everyone to maximise their personal potential.
Our people strategies are designed to enhance employee well-being and professional growth, ultimately empowering them to excel within the company.
Click here to learn more about our Benefits ) , Culture ), & Career Development ).
Responsibilities: Project Planning & Management Apply structured methodology to formulate customer engagement initiatives, and manage identified business efficiency and transformation initiatives; with the aim to achieve service excellence and improve customer relations and engagement Support and engage senior leaders and business sponsors to obtain buy-in Demonstrate a proactive and collaborative approach to coordinating cross-functional teams, ensuring successful project launches that are delivered on time and within budget.
Possesses a strong willingness to learn and adapt, with the ability to develop effective project plans through clarification of objectives and verification of requirements.
Business Requirements Effectively prioritise business and servicing requests based on company and customer engagement goals; with stakeholders management across all lines of business Collaborate with business analysts to ensure business and functional requirements, system and integrations architectural design fulfils agreed scope, complies with standards and maximises value for business and customers Execution Establish, lead and motivate the project team on the delivery of customer engagement initiatives, transformation and other efficiency enhancement projects according to agreed time and cost estimates Manage actionable process design deliverables, including but not limited to process maps, procedure documents, responsibility matrix, performance measurements, etc.
