Responsibilities: Drive client satisfaction to ensure the team is well prepared and acting as a cohesive unit, maintaining a positive company image in front of the client. Play a leadership role for the given account with the appropriate governance. Influence behavior of others without direct authority to drive operational excellence and achieve customer satisfaction. Act as the highest point of accountability for incident and problem management and oversee service end-to-end delivery in a proactive manner versus a reactive one. Execute a client touch point strategy to mitigate surprises at the client meeting through ongoing communication and informal touch points. Manage to the Account Financial Plan (AFP) for fiscally responsible delivery to the Service Level Agreement (SLA), thus avoiding penalties. Run a daily ops call to ensure that we are running our clients’ business to a structured cadence, rather than variance. Job Requirements: Bachelor's degree in Information Technology, Management, Computer Science or relevant disciplines. A minimum of 8 years’ experience in Internet related IT project management within a large scale technology environment (engaged in project with contract value over HK$15 M). A good understanding of the commercial context of the industry and the vast range of IT operations and service offerings. Able to manage capability related work and to drive a diverse team of employees and suppliers to deliver to the rigorous requirements. Ability to successfully interact with varying levels of Group and client leadership. Ability to work closely with other capabilities and the Delivery director. Positive attitude, fast-learning, energetic, able to perform in a challenging environment. A good team player with analytical & problem-solving skills, self-motivation, and good interpersonal skills. Good command of spoken and written English and Chinese.
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