• To provide operational support to different stakeholders• To ensure the team clearly delivers the outcome within agreed SLA and in high quality• To monitor both onshore and offshore team performance through MI reports• To handle internal and external customer inquiries/complaints confidently and reliably• To support cross-team functions and upskill• To assist in preparing and consolidating the monthly report to Management• To ensure the team follows internal DOI “Departmental Operation Instruction” and Procedure manual from Product Team to handle day-to-day application procedure• To check the control effectiveness through regular review and identify process gaps through quality checks and regular monitoring.• To recommend improvements in the processes to ensure constant improvement in effectiveness & productivity• Escalate any risk findings to the LM for necessary investigation/remediation on a timely basis• Support LM to create a positive working environment to encourage commitment/contribution of team members through the provision of career development, training, and ongoing two-way communication/management support.• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager• To ensure awareness and full compliance with all laid down rules, regulations, policies, guidelines, procedures, practices, and code of conduct imposed. Key Responsibilities Regulatory & Business Conduct• Display exemplary conduct and live by the Group’s Values and Code of Conduct.• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines, and the Group Code of Conduct.• Lead the (country / business unit / function/(team) to achieve the outcomes set out in the Bank’s Conduct Principles: (Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.)• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct, and compliance matters. Key stakeholders FCC, Compliance, Legal & FCSOSkills and Experience Process Improvement Process Management Regulatory Environment - Financial Services Operational Risk Fraud Detection and Prevention RETAIL BANKING SERVICESRegulatory Framework and Requirements (SIF)Qualifications• Degree holder or equivalent• Experience in Operation process with good knowledge in end-to-end process reengineering• Experience in Banking, Risk, Control, and Analytics function is an advantage• Strong analytical skills and good judgment and ability to work under pressure• A team player with good communication and interpersonal skills• Good stakeholder management by establishing good working relationships with people at all levels and working well in a team. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do. Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well. Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term. What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum), and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders, and all sorts of self-help toolkits. A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning. Being part of an inclusive and values-driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies - everyone feels respected and can realise their full potential.
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