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Technology Enabler Lead - Digital Business Services

Hong Kong, Kowloon
Last update 2024-06-19
Expires 2024-06-19
ID #2166561221
Technology Enabler Lead - Digital Business Services
Hong Kong, Kowloon,
Modified May 24, 2024


Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high calibre professional to join our team as a Technology Enabler Lead.
Principal Responsibilities
Strategy and delivery management:

Ensures alignment of the Technology roadmap and strategy with the agreed Outcome OKRs e.g organisation design, location strategy, process optimisation and technology governance
Is accountable for end-to-end technology outcome delivery, managing creation and deployment of technology solutions for customers
Tracks and communicates feasibility of delivery within Outcome Streams, supporting investment cases, hypothesis testing, and analysing demand from Outcome Streams
Assesses feasibility of existing solutions’ replication and generate appropriate solution proposal, assess feasibility of delivery for proposed solutions and the readiness to build them to support prioritisation of backlog
Work with Head of Software Engineering, Architects, Product Transformation Leads and Platform Leads to drive the agenda of solution pattern evolvement and enabler roadmap development
Ensures delivery adheres to delivery standards including Solution Controls Frameworks and Business Transformation Frameworks
Defines key non-functional requirements for the solution to be developed

Team and capacity optimisation:

Leads teams (e.g., 60-100+ FTE) using agile methodologies, utilising a Dev Ops approach to ensure each digital product globally operates on a single code base and is delivered through teams operating a continuous integration and continuous delivery framework
Optimises capacity (working within fixed capacity) to better align to strategic Outcome intent and reduce operational bottlenecks

Governance and financial management:

Facilitates quarterly planning (e.g., QBR) and execute agreed objectives
Manages risks and dependencies, resolves or escalates impediments, and optimises flow of work through delivery teams
Owns the tracking of spend against budgets, ensuring budgets are adhered to, and managed in line with financial best practice
Owns the Outcome charges to recover incurred costs and ensure effective communication of Portfolio level financial information

Technology performance optimisation:

Drives high Technology service performance, resolving incidents in a timely fashion
Measures, track and improve customer focused operational KPIs (e.g., customer servicing time, NPS)
Ensures appropriate global, reusable technologies and capabilities are leveraged for efficient technology delivery

Important Business Services (IBS) Tech responsibilities:
The following responsibilities will be assumed by the Enabler Outcome Lead but can be delegated when required

Act as the single IT owner for the IBS and the primary contact point for the BSO (Business Service Owner)
Accountable for ongoing maintenance of the IT Service Chain Maps to both the planned schedule (self-assessment) and trigger events
Accountable for TRR assessment execution and delivering the remediation roadmap, aligning investment options with agreed resilience posture

Governance and Committee Memberships

Membership of Business Outcome Steam and Governance, GO&A ELT, GO&A People Forum


Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Technology enabler lead - digital business services

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