Temporary Ticketing Assistant (Part-time)
Join us to apply for the
Temporary Ticketing Assistant (Part-time)
role at
West Kowloon Cultural District Authority.
The West Kowloon Cultural District Authority welcomes exceptional talent with a passion for realizing the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture, and entertainment.
Responsibilities
Selling and dispatching tickets and related products using WKCDA’s computerized ticketing system, and issuing prepaid tickets to patrons during performances;
Handling general inquiries and customer feedback in line with the Ticketing team’s Customer Service Policy and Procedures;
Capturing patron data in compliance with regulatory directives;
Executing routine tasks within operational guidelines, especially regarding financial transactions and PCI compliance;
Maintaining communication with colleagues regarding ticket sales and customer service; and
Handling ad-hoc tasks as assigned.
Requirements
Secondary school qualification or above;
Preferably 1 year of relevant experience in a cash-handling or customer-focused environment;
Patience and politeness under pressure, especially during busy periods;
Effective communication skills with a good telephone manner;
Willingness to work weekends and public holidays as per duty roster;
Proficiency in written and spoken English and Chinese; additional languages are an advantage;
Availability to work at least 2 days per week.
Interested applicants should submit a detailed CV by the specified deadline. Applications are encouraged to be submitted promptly. The review process will continue until the position is filled.
Data collected will be used solely for job application processing and will be accessed only by authorized recruitment personnel. If you are not contacted within 4 weeks, your application may be considered unsuccessful. All personal data will be retained for up to 24 months and then securely destroyed.
For more information, visit https://www.westk.hk or contact Katie Chan at +852 22000326.
