職位描述Our client is looking for a Virtual Relationship Manager to join the team of best phone banking service providers to provide professional services for a wide range of banking products to address customers' different services and financial needs.
Principal responsibilities Provide financial planning services to high-net-worth customers and achieve sales target of other cross selling bank product Address and resolve customer feedback, including but not limited to complaints, compliments, suggestions, and other special cases in a professional and timely manner Liaise with other departments to conduct case investigations and ensure the investigation reports are submitted on time Ensure accurate and consistent handling of customer complaints and comments Collect and analyze customer feedback; identify areas for improving operational effectiveness and customer satisfaction, and take remedial actions with the relevant departments Participate in ad-hoc projects and assignments as instructed by the superiors.
