General Compliance (senior) Manager - Banking

Hong Kong, Hong Kong
Last update 2024-07-21
Expires 2024-08-21
ID #2237305781
General Compliance (senior) Manager - Banking
Hong Kong, Hong Kong,
Modified July 10, 2024


CLIENT BACKGROUNDOur client is an established bank in the region.

Has a team of 5 and is looking for a candidate for General Compliance and Complaint Handling experience.

JOB RESPONSIBILITY Develop, implement, and maintain the bank's compliance program to ensure adherence to all applicable laws, regulations, and internal policies Oversee and manage the bank's compliance risk assessments, monitoring, and testing activities Handle complex customer complaints and escalations, conducting investigations and determining appropriate resolutions Provide compliance guidance and training to business units across the bank to promote a culture of compliance Stay up-to-date on evolving regulatory requirements and best practices, and update the compliance program accordingly Collaborate with other control functions such as internal audit, risk management, and legal to ensure a cohesive compliance framework Prepare periodic compliance reports for senior management and regulatory bodies Manage a team of compliance professionals and ensure their continuous development JOB REQUIREMENTS Minimum 5 years of compliance experience in the banking or financial services industry Demonstrated expertise in complaint handling, root cause analysis, and resolution management Solid understanding of financial regulations, including AML/KYC, consumer protection, data privacy, etc.

Excellent problem-solving, analytical, and communication skills Strong leadership and team management capabilities Bachelor's degree in a relevant field (e.g., finance, accounting, law); advanced degree or professional certification (e.g., CAMS, CRCM) preferred

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: General compliance (senior) manager - banking

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