Hotel - Assistant Operations Manager (5 days work week)Job Responsibilities: Ensure high levels of guest satisfaction by assisting with check-ins, check-outs, handling guest inquiries, and resolving complaints efficiently.
Review any pending guest complaints and ensure timely resolution.
Quickly address and resolve any guest or operational issues, minimizing disruptions and maintaining a positive guest experience.
Build strong guest relationships, aiming to enhance guest loyalty and retention through personalized service.
Confirm guest special requests and preferences are noted and addressed.
Support the Operations Manager in daily operations, stepping in to handle any issues that arise and ensure smooth running of the hotel.
Act as the Duty Manager.
