Responsibilities: Responsible for production incident support service. Create and update incident records with incident classification and categorization. Manage and communicate with end users or vendors. Provide regular status reporting to management. Follow up on root cause analysis, corrective action implementation, and preventive measures. Requirements: University graduate in computer science or related discipline. Minimum 2 years of relevant experience, preferably in the banking industry. Experience in report and procedure writing is preferred. Good organizational and problem-solving abilities, as well as good communication and interpersonal skills. Hard-working, sincere, and cooperative. Good command of spoken and written English and Chinese, including Putonghua. To apply, please send your full resume, including present and expected salary. Personal data collected will be used for recruitment purposes only.
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