Customer Services Officer (Ref: CC/GETS/CSO)Posted on 07/10/24 17:32 Full Time Hong Kong SARResponsibilities: Handle telephone & email enquiries and welcome customers' feedback in a professional manner. Establish a professional image as Software Guidance / Solution Provider / Adviser. Maintain a good customer relationship by providing one-stop customer service. Provide excellent quality service to our valued customers with great expectation & satisfaction. Help with ad-hoc assignments and deliver to internal users. Willing to assist customer operation training and will be given an opportunity to train as a trainer. Requirements: Form 5 or above, preferable with Certificate / Diploma in Service Management or Computer Studies. Knowledge in general Microsoft Office applications usage. Good command of both written and spoken English and Chinese (Cantonese and Mandarin). Pleasant personality, patient, and able to work under pressure. Experience in shipping or import/export trade is an advantage. Experience in evening and overnight shift is preferable; attractive allowance is provided. Immediately available preferred. Fresh graduates will be considered. As a caring company, staff development is one of our top priorities. We offer attractive remuneration packages with a wide range of fringe benefits including medical & dental insurance, education allowance, performance bonus, and excellent career prospects to the right candidate. We also offer on-the-job training and specialized training programs to uplift the potential of our staff. Interested applicants please click 'Apply for this Job' to send your resume with expected salary to us. All personal data collected will be kept in strict confidence and will only be used for recruitment purposes.
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