Fast growing innovation and development house Job Description Ensure each team has clear product backlogs describing what actions they’ll take to achieve well-defined goals. Manage relationships with about 100 different datacenters around the world. Purchase new equipment. Create the orders with the datacenters, track status, then pass the data into our configuration management system and ensure the machines are setup in a timely fashion. Ensure efficient use of prepaid bandwidth quotas. Analyze and distribute our traffic patterns to make best use of the resources available. Research datacenters. Find alternatives for us to place hardware that will deliver better routes for customers. Use tools provided by our engineers to evaluate different options. Triage issues. When our monitoring and support systems notice problems, ensure the team addresses them in priority order. Ticket Tracking. Create clear, concise tickets for each issue that an engineer is working on, prioritize these and track them to ensure they are completed. Resolve network abuse complaints coming from the datacenters. Decide which ones require follow-up by the engineering team, prioritize and manage them to resolution. Job Requirements Strong English verbal and written communication skills. You’ll need to communicate quickly and clearly with engineers on our team, as well as sales and tech-support staff at various datacenters around the world. Once it’s clear what needs to be done, you can very quickly and clearly express that in writing. A driven personality to do well in this role. Demand fast turnaround times from the datacenters, chase and push to get things done. A keen ability to ask questions, dig into an issue until you understand it. Comfortable handling competing priorities. For example, easily handle situations where you’re asked to do 10 things in a day but only have time for 3 (determine which ones you’re going to handle, and communicate to the stakeholders). Excellent follow-through. You don’t “drop” issues. You either get something done in the agreed timeline, or communicate with stakeholders if you need to change the timeline. Nice to have: experience working with developers and sysadmins. Nice to have: basic familiarity with Linux, or an interest in learning.
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