Pharma Logistics Customer Service Executive Our Mission: To Improve Lives Through Logistics Our Vision: To be renowned as the pharma logistics company that consistently exceeds customer expectations by delivering innovative, reliable, and customer-centric solutions across the globe. About NAF Pharma: NAF Pharma is a leading cold-chain logistics provider specializing in the pharmaceutical and life science industries. With a commitment to quality, extensive global network, and a customer-centric approach, we ensure the safe and efficient transportation of life-saving products. Our Core Values: Integrity: We act with honesty, transparency, and ethical behavior in all our interactions. Customer Focus: We prioritize delivering exceptional value and exceeding customer expectations. Innovation: We embrace creativity, curiosity, and a forward-thinking mindset to drive continuous improvement. Teamwork: We collaborate, support, and respect each other to achieve shared goals. Accountability: We take ownership of our actions, decisions, and results. Learning and Growth: We foster a culture of continuous learning, personal development, and professional growth. What You Will Be Doing: Handling customer inquiries and providing timely and accurate information. Generating and sending quotations to customers. Conducting after-sales follow-up to ensure customer satisfaction. Collaborating with the sales team to support pricing and customer follow-up activities. Working closely with the sales team to derive and design logistics solutions for customers. Coordinating with the quality assurance team to ensure compliance with quality systems. Providing regular reporting and key performance indicators (KPIs) to management. Qualifications and Skills: Diploma or above in Logistics, Supply Chain Management, Sciences, or related disciplines. Minimum of 2-3 years of experience in freight forwarding or pharma logistics. Proficiency in Cantonese, Putonghua, and English, with excellent communication skills. Strong interpersonal skills and the ability to work both independently and as part of a team. Proactive and self-motivated with a growth mindset. Ability to understand key operational processes and risk management concepts. Willingness to participate in ongoing training on compliance and product knowledge. Knowledge of medical and life sciences is a plus. Join our Team: NAF Pharma offers a dynamic and inclusive work environment that promotes personal growth and professional development. As a member of our team, you will have the opportunity to contribute to the improvement of lives through logistics and make a meaningful impact in the pharma industry. Seniority level Entry level Employment type Full-time Industries Transportation, Logistics, Supply Chain and Storage
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