Customer Service Officer - General / Life Insurance

Hong Kong, Hong Kong
Last update 2024-02-22
Expires 2024-03-22
ID #2024192302
Customer Service Officer - General / Life Insurance
Hong Kong, Hong Kong,
Modified February 9, 2024


The Company Our client is an Insurance company and is urgently looking for a Customer Service Officer to join the company.

The ideal candidate will start immediately.

The Role Respond promptly to customer inquiries through various communication channels, such as phone, email, and chat.

Provide accurate and helpful information about our products, services, pricing, and policies.

Address customer complaints and concerns with empathy and efficiency, striving to find satisfactory resolutions.

Provide support to management by identifying opportunities for service improvement and recommending actionable solutions.

Perform ad-hoc assignments as required Your Profile Proven experience in a customer service role Obtained IIQE certification is a plus or willingness to obtain them Excellent interpersonal and communication skills, passionate about customer service Fluent in both Cantonese, Mandarin and English Able to work independently with structure and methodology Immediate available/ short notice period is preferred Apply Today To apply online (Word attachment only), please click the 'Apply' button.

Please note that only short-listed candidates will be contacted.

By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities.

For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:

Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Customer service officer - general / life insurance

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