Technical Field Service Specialist – Jet Engines
Location: Hong Kong (Cathay Pacific City)
Experience Required: 5–7 years
Salary Range: HKD 450,000 – 800,000 annually
Overview
Our client is seeking a proactive, customer‑focused representative to support Cathay Pacific in Hong Kong. In this role, you will act as the customer’s advocate, providing 24/7 technical and operational support, resolving issues quickly, and ensuring smooth fleet operations.
Key Responsibilities
Build strong relationships and represent the customer within Rolls‑Royce
Provide technical guidance, troubleshooting, and support during disruptions
Monitor engine performance and support fleet planning/forecasting
Identify risks and drive service improvements
Qualifications
Knowledge of civil aviation, products, and service contracts
Experience in customer‑facing roles; degree or Aircraft Maintenance License preferred
Technical expertise in gas turbines, airline operations, and regulations
Strong communication, problem‑solving, and IT skills (Power BI/VBA/DAX a plus)
Culturally aware; Cantonese an advantage; valid work permit required
Seniority level
Associate
Employment type
Full‑time
Job function
Engineering and Information Technology
