Location: Hong Kong (Cathay Pacific City)
Experience Required: 5–7 years
Salary Range: HKD 450,000 – 800,000 annually
Overview
Our client is seeking a proactive, customer‑focused representative to support Cathay Pacific in Hong Kong. In this role, you will act as the customer’s advocate, providing 24/7 technical and operational support, resolving issues quickly, and ensuring smooth fleet operations.
Key Responsibilities
Build strong relationships and represent the customer within the organization
Provide technical guidance, troubleshooting, and support during disruptions
Monitor engine performance and support fleet planning/forecasting
Identify risks and drive service improvements
Qualifications
Knowledge of civil aviation, products, and service contracts
Experience in customer‑facing roles; degree or relevant license preferred
Technical expertise in gas turbines, airline operations, and regulations
Strong communication, problem‑solving, and IT skills (Power BI/VBA/DAX a plus)
Culturally aware; Cantonese an advantage; valid work permit required
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Software Development
