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Manager, Sales & Service Project

Hong Kong, Hong Kong
Last update 2024-04-18
Expires 2024-04-18
ID #2099272480
Free
Manager, Sales & Service Project
Hong Kong, Hong Kong,
Modified April 3, 2024

Description

About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.

Our currency is caring, teamwork and progressiveness.

We accept that everyone is unique and different in talent, but alike in the capacity for growth.

Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

Job Purpose: Lead and manage the team to support Business Banking and Direct Channels Project and Change management.

Provide planning, managing, monitoring and evaluating on overall projects to ensure effective execution of plan.

Main Responsibilities: Coordinate with relevant parties to identify business needs.

Drive process changes and implementation of process re-engineering across Product, IT, Risk and Compliance operations.

Work with business for project prioritization and negotiation with ITD for resources allocation Lead the team to prepare project proposal, review function design specification, UAT, compile user manual and arrange user training.

Develop, implement and enhance new & existing Direct Channels projects such as Cardlink, CSP, CSS, Team POINT, BOSS, VRU, etc.

Allocate sufficient resources to perform UAT and ensure progress on schedule.

Monitor the UAT to ensure the system development as defined in the User Requirement & Functional Specification.

Monitor the production check verification to ensure the wellness of system implementation.

Handle Ad-hoc tasks assigned by supervising manager Incumbent Requirements: University graduate or above with minimum 8 years of banking experiences in project management; Tertiary education with substantial years of relevant working experiences.

Ability to work in a team, jointly driving project with other teammates Familiar with Business and Retail Banking products & Call Centre systems / operations flow.

Strong in project management & negotiation skills.

Good people management, staff coaching & training skill Strong Product, System & Operation sense.

Self-driven and work independently Excellent presentation and communication skill in both English and Chinese Candidate with less experience will be considered as Assistant Manager, Sales & Services Project Please note that only shortlisted candidates will be notified.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Manager, sales & service project

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