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Manager

HTK Hong Kong, HK

Published 2026-02-20

Description

Manager
Job Summary: The end user helpdesk Service Delivery Manager oversees the delivery of IT helpdesk services, ensuring they meet the business's needs and adhere to service level agreements (SLAs). This role involves managing teams, coordinating projects, and working with various stakeholders to improve service delivery and operational efficiency.
Your role:
Manage and lead a team of service desk and deskside support engineer responsible for IT support services.
Develop and implement service delivery strategies that align with organizational goals.
Ensure that all infrastructure services are delivered in accordance with SLAs and best practices.
Monitor service performance and prepare reports for management.
Coordinate with other IT departments to ensure seamless service integration.
Identify areas for improvement in service delivery processes and implement solutions.
Maintain relationships with vendors and service providers.
Oversee incident management and ensure timely resolution of issues.
Conduct regular reviews of service delivery and implement improvements as necessary.
Ensure compliance with relevant policies, standards, and regulations.
How to be succeed:
Bachelor’s degree in computer science, Information Technology, or a related field.
Relevant certifications (e.g., ITIL, PMP, or similar) are a plus.
5+ years of experience in IT service delivery or end user support management.
Strong understanding of IT support services (e.g. deskside device support, meeting room support, VIP support, etc)
Excellent project management and organizational skills.
Strong analytical and problem-solving abilities.
Effective communication and interpersonal skills.
Ability to work collaboratively in a team-oriented environment.
Detail-oriented and proactive.
Adaptable to changing business needs and priorities.

Location

Hong Kong
Hong Kong

Attributes

Occupation Manager

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HTK

318 active jobs

Registered 2023-07-18

Hong Kong

HTK is a UK software company that provides web-based software (HTK Horizon) for mobile marketing & customer loyalty. Whether you’re a small business or the largest enterprise, HTK can help you create more profitable, longer lasting customer relationships using email, web, mobile, social media and voice (IVR). Our multi-channel software helps organisations such as O2 and the Scottish Environment Protection Agency communicate with their customers in a smarter, more targeted way - using real time data and dynamic segmentation. HTK Horizon is also used by many SMEs to acquire new customers, drive revenue performance and improve customer loyalty. Specialties Mobile marketing, Customer lifecycle management, Email marketing, Interactive voice response (IVR), Customer loyalty

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What people ask?

What are the key responsibilities of a manager in Hong Kong?

Managers in Hong Kong oversee daily operations, lead teams, and drive business growth. They are responsible for strategic planning, decision-making, and problem-solving, ensuring their organization's success.

What qualifications are required for a manager role in Hong Kong?

Typically, managers in Hong Kong hold a bachelor's degree in a relevant field and have several years of experience in their industry. They may also possess certifications like an MBA or professional licenses.

What is the average salary for a manager in Hong Kong?

The average salary for a manager in Hong Kong varies depending on the industry, experience, and company size. However, it can range from HK$60,000 to over HK$200,000 per month, plus benefits and bonuses.

How can I achieve career growth as a manager in Hong Kong?

To achieve career growth as a manager in Hong Kong, focus on developing your leadership skills, staying up-to-date with industry trends, and building a strong professional network. Consider pursuing additional education or certifications to enhance your expertise.

What skills are essential for a manager to succeed in Hong Kong's job market?

Essential skills for a manager in Hong Kong include strong communication, problem-solving, and leadership abilities. Proficiency in English and Cantonese, as well as knowledge of local business customs and regulations, are also highly valued.