Description In a dual-control environment, the Operations Specialist monitors and operates the Operations Console and systems in accordance with established standard operating procedures (SOPs) while committing to predetermined Service Level Agreements (SLAs). The Operations Specialist communicates with traders, approvers, settlement and security teams to report requests and system status and malfunctions. Primary Responsibilities Monitor and operate the Operations Console and other systems or platforms Manage and execute requests from traders as well as client requests Ensure operational requests are serviced and receive appropriate approvals to completion, while meeting SLAs Review and provide feedback for all SOPs for consistency and accuracy Ensure proper protocol, procedures, notifications, and communications are followed Understand and adhere to the Company's risk and regulatory standards, policies, and controls Identify risk-related issues and escalate to management Prepare and create reporting entries and fill in runsheets Work variable hours (shift basis) which may be adjusted to accommodate business needs Process additional backend administrative tasks Perform other duties and project responsibilities as assigned Requirements Bachelor's degree in a relevant field preferred1-3 years of operations experience, preferably in operations or relevant fields Experience operating systems and platforms in compliance with SOPs and SLAs Demonstrated ability to quickly learn and apply new and emerging technologies Strong attention to detail with the ability to identify and escalate risk-related issues to management Proficiency in both oral and written English is required Benefits About OSLBacked by Asia’s leading public fintech and digital asset company, OSL Group (863. HK), formerly known as BC Technology Group, OSL is the world’s first SFC-licensed and insured digital asset platform. Founded in 2018, OSL has an established history in the sector and is recognised by many as the leader in providing comprehensive regulated and licensed digital asset solutions. OSL offers custody, omnibus, tokenisation and wealth management services, which deliver institutional clients in addition to professional and retail investors access to the best-in-class digital asset platform, along with a fully regulated liquidity pool. OSL’s secured and insured hot and cold wallet infrastructure also ensures the safekeeping of digital assets with timely transaction settlements. As the digital asset industry continues to evolve, so does OSL. OSL’s simple and tailored approach compliantly navigates international clients through the evolving digital assets environment.https://osl.com/Seniority level Entry level Employment type Full-time Job function Management and Manufacturing
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