A reputable multinational healthcare company with global presence is looking for a seasoned IT Support professional to join their team. The Position Act as a digital enabler for business colleagues & functions. Act as the owner of the digital employee experience for the respective site. Drive employee productivity through consultancy, provide intimacy and site proximity at the sites, and ensure a personalized employee experience. Create, resolve and close incidents/service requests within allocated timelines. Manage IT hardware lifecycle management & deskside support processes/managed services for the site. Provide support & guidance for onsite services (e.g., events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practices. Drive and enable standard workplace infrastructure, global/local projects and deployments in collaboration with product teams. Proactively address and follow through process-improvement ideas. Ability to support & drive budgeting process related to the respective site. Requirements Bachelor or advanced degree Solid working experience and related chapter knowledge Exhibits a Lean-Agile Mindset Demonstrated experience building high performing teams Have a keen IT market focus: you are passionate about major trends for the specific discipline Demonstrates an executive presence, strong business acumen, ability to navigate ambiguity, and manages complexity Exhibits intellectual curiosity and integrity and has a strong passion for innovation Understanding of the operating systems, devices, and applications, including the Google Suite of Applications, MS Office, etc. Experience with ticketing systems and troubleshooting hardware, software, and mobile devices. Excellent working knowledge of the ITIL v3 processes in IT service delivery Solid written and oral communication skills in both Chinese and English. Seniority level Not Applicable Employment type Full-time Job function Information Technology Industries Hospitals and Health Care and Medical Equipment Manufacturing
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