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Card And Loans Officer (competitive Salary; Up To 40k)

Hong Kong, Hong Kong
Last update 2024-05-25
Expires 2024-05-24
ID #2120238096
Free
Card And Loans Officer (competitive Salary; Up To 40k)
Hong Kong, Hong Kong,
Modified April 17, 2024

Description

Principal responsibilities  Provide professional and all rounded hotline services, handle enquiries and promote unsecured loan products (card, personal loan, etc.) proactively via inbound and outbound channels Promote loan / insurance products when customer’s need are being identified to reach the sales achievement for the department Contribute to the achieving the section’s service and sales objectives Timely respond to customer’s feedbacks, drive for service improvement and better customer experience Assist team head to review and allocate the resources so as to optimize the team productivity Identify the potential improvement areas to enhance the work efficiency Coordinate and liaise with relevant parties to ensure smooth implementation of various projects Ensure all processes of the team comply with the internal control standards, group compliance policy and external regulatory requirements Qualifications Diploma or Degree Holder; Form Five or DSE Graduates with relevant working experience will also be considered Willing to work on flexi-hours  Minimum 3 years of experience in Retails Banking, Call Centre or Telemarketing business Strong sales and customer service orientation, with ability to work under pressure Proficiency in both English and Chinese, with fluency in Putonghua an advantage  High level of customer centricity mindset with dedication to deliver exceptional quality services for customers   (Candidates with less experience will be considered for the position of Card and Loans Officer

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Card and loans officer (competitive salary; up to 40k)

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