Leading IT&T services company in Hong Kong Job Description Manage and supervise operation team to provide daily technical and operational support. Handle daily operation and administration duties. Monitor the healthiness of system and provide helpdesk support. Perform first line problem detection and escalation and perform day-to-day operation support related duties of the system. Provide on-site technical support; printing and distributing user reports. Conduct routine system health checks; producing performance reports. Execute backup arrangements and support operation. Job Requirements5 years in operational support with at least 1 year in a management/supervisor role. Experience in IT operations management and data center environment. Post-qualification operation experience on government IT systems. Operational experience in operating a data center with systems supporting at least 200 concurrent users based on UNIX (Oracle Solaris, IBM AIX, etc.) and Windows platforms in a high-availability and cluster environment. Experience in project coordination or client services. Good computer knowledge, communication skills, and telephone manner. Good command of English and Chinese. Willing to work on public holidays & 7x24 roster if necessary. Work location: Tsuen Wan.
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