Duty Manager/ Assistant Manager - Front Office Join to apply for the Duty Manager/ Assistant Manager - Front Office role at Hyatt Centric Victoria Harbour Hong Kong Duty Manager/ Assistant Manager - Front Office1 week ago Be among the first 25 applicants Join to apply for the Duty Manager/ Assistant Manager - Front Office role at Hyatt Centric Victoria Harbour Hong Kong Get AI-powered advice on this job and more exclusive features. With breathtaking views of Victoria Harbourfront, Hyatt Centric Victoria Harbour Hong Kong is the perfect start to explore something new and something traditional. Discover local foodie favorites in the neighborhood. Centrally located and literally steps away from Ferry Pier and MTR station, you can also access to Victoria Park, Hong Kong Museum of History and more with ease. Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best!Responsibilities Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided Review guest feedback from different platforms. Drive outstanding result from Trip Advisor by reviewing current service standard and implement new initiative when necessary Initiates the implementation of new Front Office Standards & Procedures in keeping with brand direction Conduct development and performance reviews, identifying key personnel for further development and structured career path Perform adhoc job tasks assigned by the hotel management Qualifications Minimum 5 years of Front Office experience with at least 3 years supervisory experience, preferably gained from hospitality or related service industry Familiar with Opera System Excellent command of spoken English and Putonghua Good training skills and communications skills We will provide comprehensive training programmes and career growth opportunities to the successful candidates. Interested candidates please send your full resume with current and expected salary to Human Resources Department via apply now or on Whatapp +852 5720 2986. Personal data collected will be held in strict confidence and used for recruitment purposes only. Applicants not hearing from us within 6 weeks may consider their application unsuccessful. Applicants who do not hear from us within six weeks should consider their applications unsuccessful. All personal data collected will be used for employment purpose only. Seniority level Seniority level Mid-Senior level Employment type Employment type Other Job function Job function General Business Industries Hospitality Referrals increase your chances of interviewing at Hyatt Centric Victoria Harbour Hong Kong by 2x Sign in to set job alerts for “Assistant to Office Manager” roles. Executive Assistant to Executive Director Hong Kong SAR HK$12,000 - HK$13,999 4 months ago Company Secretarial Officer, Group Secretariat Junior secretary / Admin Assistant - Hedge fund - $35k Hong Kong, Hong Kong SARHK$30,000.00-HK$35,000.004 days ago Administration Officer, Asia (contractor)Central & Western District, Hong Kong SAR 2 weeks ago Hong Kong SARHK$12,000.00-HK$13,999.005 days ago Senior Administration Officer/ Officer (Vehicle & Administration)Personal Assistant (Ref: 17-43-2025-04-28-88)Office Assistant Manager | non FM | Overseas Bank Hong Kong, Hong Kong SAR HK$35,000 - HK$40,000 1 week ago Part-time Administration Assistant (Retirees are welcome!!!)Central & Western District, Hong Kong SAR 1 week ago Executive Administrative Assistant, Commercial Investment Bank We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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