Job Highlights

Ecommerce

Customer Service

Luxury Online Shopping

**Job Description**:
JOB SUMMARY

In this role, you will be responsible for interacting with and satisfying the most important element of our company ? OUR CLIENTS. In the Customer Service Team, you will work closely with Customer Service Manager and other Consultants to set realistic productivity goals and work diligently towards in achieving them. To be successful in this role, you must possess great communication and client skills.

We are a company that is fully committed to helping you succeed, and we offer exceptional training and advancement opportunities to all our employees; if you believe you have what it takes to keep our clients happy, we would be interested in making you a part of our team.

JOB RESPONSIBILITIES

Handle and follow up client enquiries and feedback in a timely and professional manner
Liaise and work closely with appropriate departments to provide the best solutions to client
Resolve all requests and inquiries from the clients with OCR (one call resolution) in mind
Must be able to handle emotional and demanding client in a calm and friendly manner
Attend training sessions to update skill set and knowledge of corporate procedures

JOB SKILLS & QUALIFICATIONS REQUIRED

Linguistic Requirement:
Must be FLUENT in written and spoken in ENGLISH / KOREAN AND MANDARIN is a plus
Highly motivated and able to work independently with strong sense of responsibility and ?Can Do? attitude
Be client-focused and with a luxury mindset and ability to multitask in atimely manner
Strong communication and problem-solving skills
A good team player and happy to work in a team-oriented environment
Working experience in online shopping platform, luxury retail industry, hospitality, airlines or call centre experience will be a plus
Fresh graduates are also welcomed
Must be able to work on weekends and public holidays

JOB HIGHLIGHTS & BENEFITS

Great opportunity of the exposure for luxury retail e-commerce
Friendly and international work culture with cosy and smart causal work environment
Dynamic and simple team structure; we welcome valuable input from everyone
13 Months Salary
Five-days work week
Full comprehensive training program provided
Medical & dental insurance
Mandatory provident fund (MPF)
Free drinks and snacks provided
Office Location:
Kwun Tong

Additional Information

Career Level
Entry Level

Qualification
Non-Degree Tertiary

Years of Experience
N/A

Job Type
Full Time, Permanent

Job Functions
Sales, CS & Business Devpt, Customer Service - Supervisor / Officer

Company Overview
RELAYTION is a specialist in contact centre and customer relations management company. We are an established and successful company with headquarter in Europe and regional offices in Asia Pacific. Due to the rapid growth of our business in Asia, we are now
seeking highly motivated, energetic and positive individuals to be a team member of our project. Our client is from a top tier global online platform with over 150 luxury brands.

Additional Company Information

Industry
Management Consultancy/Service

Benefits & Others
Dental insurance, Double pay, Life insurance, Medical insurance, Five-day work week