Select how often (in days) to receive an alert: Working Location: Tsim Sha Tsui / Tsuen Wan / Wan Chai (fixed location), 5.5 days work To succeed in this role: Form 5 or above with customer service or service counter experience At least 1 year of client service experience Familiar with mobile applications and webpage usage (i.e. online application forms and searching information on government websites)Good communication and presentation skills and frontline experience Patient and enjoy team play Familiar with checking customer profile with back-office system Fluent in English or Mandarin is a plus Responsibilities Provide counter service to walk-in and pre-booked customers Solve general enquiries and customer data specific enquiries effectively Ensure customer data is being protected during the enquiry process and no excessive information will be offered Straightly follow the internal service guidelines and to prevent any breach of service conduct and potential risk of inappropriate advices Channel potential risky and complaint cases to Supervisor or upper level tactfully and immediately Educate client to adopt e MPF digital tools Perform services according to company rules and relevant regulatory requirements We Offer:14 days AL17 days Public Holidays Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave
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