ESSENTIAL DUTIES AND RESPONSIBILITIESManage and administer all Wellness operations to include, but not limited to, guest service, product quality and innovation, merchandising and revenue generation. Collect and analyze current Wellness trends, develop and implement new ideas and drive its innovation under the guidance of the Director of Wellness. Monitor and develop team performance by providing supervision and professional development, training and coaching, ensuring that all associates are highly skilled and professional in their approach. Ensure the highest standards of service are adhered to with a seamless guest service experience. Prepare, recommend and manage the annual budgets, forecasts, marketing plans and objectives. REQUIREMENTSMinimum 7 years’ relevant working experience in sizeable luxury spas or wellness services with at least 3 years in a similar capacity. Possess excellent guest service skills, professional presentation and sophisticated interpersonal skills. Confident, enthusiastic and motivational. Excellent bilingual communication skills. Strong sense of business acumen and Wellness market trends with leadership potential.
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