Rosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests. The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us. Essential duties and responsibilities Manage overnight hotel operations, addressing guest concerns and incidents to ensure a seamless experience Lead and motivate overnight team, providing guidance and training to maintain high service standards Provide exceptional guest service by responding to inquiries, resolving issues, and fulfilling requests promptly Oversee safety and security protocols, handling emergency situations and ensuring compliance with safety standards Conduct property walkthroughs during the night to ensure security, cleanliness, and operational readiness Maintain thorough documentation of shift logs, guest incidents, and operational concerns for management review Act as the Manager on Duty, handling all guest concerns, incidents, and emergencies in a professional and effective manner Ensure accurate and timely completion of the night audit process, including financial reconciliations, guest folio verification, and system updates Requirements Degree or Higher Diploma in Hospitality or Tourism management is an advantage. Minimum 6 years’ relevant experience in a sizeable luxury hotel, with at least 2 years in similar capacity Solid knowledge on courteous manner of handling guest’s enquiries and complaints Proficiency in English, Putonghua and Cantonese is essential Proven managerial abilities in people management, strategic planning and decision making High standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills
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