Operation Officer / Assistant Operation Manager - Remittance Job No.: 499406 Employment Type: Full time Departments: Bank-wide Operation Department Job Functions: Bank Operations Responsibilities Handle the operation of the payments transaction, including but not limited to the provision of services and operational support. Handle and override the transactions as authorized, and to rectify the errors and mistakes proactively. Accompany with relationship manager to visit customers to introduce all kinds of related products, operational processes, and follow up customers' needs. Assist the products team to product development and marketing. Improve the operation efficiency and manage the operational risks involved. Conduct the compliance review of payments operation. Assist in the regular updating of the regulations, rules, and guidelines. Develop the system requirements and participate in user acceptance testing. Accomplish tasks within time limit. Complete other tasks assigned by superiors. Report promptly to superiors for any irregularity. Identify, control, and report promptly to superiors and other relevant divisions for various types of potential or existing risks and assist in the formulation of corrective measures, regarding local laws, regulations or codes of practice, the bank's guidelines and policies, risk management policies and procedures. Requirements Degree or above with major in Business Administration or related disciplines. At least 1 year experience in Banking or Financial industry. Familiar with banking operations and related policies, legal and regulatory requirements. Management capacity, self-initiated, analytical-minded, and able to handle multi-tasks under tight schedule. A good team-player, proactive and self-motivated. Good risk management and compliance awareness. Strong communication and interpersonal skills with good command of both spoken and written English and Chinese, including Mandarin. Proficient in computer applications (Lotus Notes, MS Word, Excel, Power Point, etc.) and Chinese Word Processing.
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