Operation Officer, Customer Communications
Join to apply for the Operation Officer, Customer Communications role at Airport Authority Hong Kong.
Airport Authority Hong Kong (AA) manages and operates Hong Kong International Airport, one of the finest and busiest airports in the world. We invite high‑calibre talent with creativity and passion to join us for a rewarding and meaningful career journey. We care for our people and provide colleagues with a fair, open and supportive workplace. By joining us, you will contribute to the continued success and growth of a key infrastructure and economic engine of Hong Kong, gaining invaluable experiences in a unique environment and enjoying boundless opportunities to unleash your full potential. Together we will share the pride of our leadership status in the global aviation industry and our commitment to sustainability.
Responsibilities
Instantly respond to customer enquiries and comments received in the contact centre via phone calls and onsite kiosks.
Support enquiries received by digital channels such as Live Chat, app and social media.
Liaise with subject departments in preparation of lines‑to‑take and replies.
Update the dedicated information handbook and database.
Categorise and prepare statistical analysis.
Support other customer service projects as needed.
Shift duties required (including overnight, weekends and public holidays).
Employment type
Full‑time
