Role Description
Operations Assistant / Logistics Coordinator is responsible for supporting the smooth functioning of an organization’s logistics and operations activities. This role involves coordinating the movement of goods and services, managing inventory, assisting with supply chain tasks, and ensuring that operational processes run efficiently. These professionals work to streamline operations, reduce costs, and improve service delivery, ensuring that the right products are in the right place at the right time.
In essence, the role combines administrative support and logistics coordination, focusing on both internal operations and external supply chain management. They are integral to maintaining a balance between customer expectations, inventory management, and operational efficiency.
Qualifications
Education: A Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, or Operations Management is often preferred. However, relevant work experience or certifications can sometimes substitute for formal education.
Experience: Typically, 1-3 years of experience in logistics, supply chain, or administrative support roles. This includes experience in managing schedules, coordinating shipments, or dealing with inventory.
Organizational Skills: Strong organizational and multitasking abilities to handle a variety of tasks and coordinate activities across different departments or vendors.
Attention to Detail: A keen eye for detail to ensure accuracy in tracking shipments, managing inventory, and handling documentation.
Communication Skills: Strong verbal and written communication skills to coordinate with internal teams, vendors, and customers. Ability to handle queries and communicate effectively under pressure.
Problem‑Solving Skills: The ability to address unexpected problems, such as delays, stockouts, or shipping issues, and find solutions quickly.
Time Management: The ability to prioritize tasks and work efficiently in a fast-paced environment to meet deadlines and fulfill operational needs.
Technical Skills: Proficiency with logistics software, ERP systems, Excel, and inventory management tools. Familiarity with platforms like SAP, Oracle, Trello, or Asana is beneficial.
Customer Service Skills: Handling inquiries and resolving logistics-related issues promptly, especially when dealing with customers or vendors.
Knowledge of Supply Chain Processes: Understanding of logistics operations, inventory management, transportation methods, and how these relate to broader business functions.
