Transfer Agency/ Investor Services Manager - Top Foreign Bank

Hong Kong, Hong Kong
Last update 2024-07-24
Expires 2024-08-24
ID #2237305802
Transfer Agency/ Investor Services Manager - Top Foreign Bank
Hong Kong, Hong Kong,
Modified July 10, 2024


Key Responsibilities: Act as the primary point of contact for investors and clients, ensuring timely and professional handling of queries and requests Maintain and develop trusted relationships with investors and clients Provide professional advice and resolutions to clients as needed Ensure service level agreements are met and a high level of service is delivered to investors/clients Manage and resolve issues related to trade processing and reporting Collaborate with internal teams to ensure cohesive client service delivery Escalate and handle complex or difficult issues Ensure compliance with internal policies, procedures, and external regulations Lead special projects such as AML recertification and FATCA/CRS reporting Represent the team in client, auditor, and interdepartmental meetings Required Qualifications and Skills: Ideally 5-7 years of relevant experience, less experienced candidates might be considered as Associate grade Ability to collaborate with team members and provide assistance in day-to-day activities and projects Positive, approachable, and professional attitude to serve as a role model

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Transfer agency/ investor services manager - top foreign bank

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