Our Big Fix business is one of the recognized leaders in endpoint management and security with fully automated discovery, management, patch and remediation, across on premise and cloud devices regardless of their location or connectivity. It is the trusted endpoint solution for 100,000,000 endpoints in 150 countries.
The individual will perform in a technical pre‑sales and post‑sales role for Big Fix with Clients. They will be expected to attend meetings with potential Clients to determine the technical and business requirements and ensure that all necessary information is collated prior to producing a solution. They will be accountable for providing the technical solutions in a professional manner and to agreed timeframes. They will be expected to deliver short‑term Big Fix professional services if required and will work continuously on the long‑term success of the account in concert with other HCL employees and partners.
Experience:
The candidate for the Big Fix Technical Advisor role will ideally have several years of combined hands‑on systems administration, endpoint operations/management, and cybersecurity knowledge. That knowledge can be from a career in IT, Sales Engineering with a vendor – or both. Knowledge across multiple operating systems and some scripting background is highly valued. The ideal candidate is always leaning forward, taking initiative to create a solution where one is absent and applying creative problem solving to the benefit of the customer and HCL business.
Responsibilities & Core KPPs:
To mentor, organize, report for, and lead team of Technical Advisor peers
To attend meetings with potential Clients to determine technical and business requirements and ensure that all necessary information is collated prior to producing a solution
Provide technical solutions in a professional manner and to agreed timeframes
Create and confidently deliver technical presentations internally and externally
Deliver training on solutions and provide product support to channel partners and internal stakeholders
Create internal design configuration documentation including network diagrams with technical explanations
Work with Product Management and Engineering to provide feedback on issues with current products and provide input around new products
Build productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities
Perform technical development for solutions as part of a design and development framework
Able to understand business drivers and risks involved to the customer
Sell technical solutions to the customer with professionalism and enthusiasm
Provide accurate and timely management information, including activity reports, bid reviews, project forecasts, KPI’s
Create technical demos and enable product sellers
Travel:
Up to 50% travel
Seniority level
Mid-Senior level
Employment type
Full‑time
Job function
Consulting
IT Services and IT Consulting, Software Development, and Computer and Network Security
