PCCW Global is a leading telecommunications provider. We provide a Network-as-a-Service (Naa S) platform to businesses across the world, making it easier for them to interconnect their clouds, applications, and devices. We’re at the forefront of an exciting shift towards network automation, and our people are at the heart of our journey. Although we’re a truly global organization, we’re proud to say we’ve maintained a close-knit and supportive culture and our highly experienced colleagues are leaders in their field. Job Title: Product Manager The Product Manager is responsible for product management and planning of international voice and SMS services, in particular Global Inbound Services (GIS) consisting of ITFS, DID, UIFN and SIP Trunking Service; and A2 P SMS and RCS services. Key Responsibilities International voice and SMS services product management from customer enquiries to service delivery. Ensure customer service requirements and targets can be implemented, provisioning milestones are timely set and met, service delivery dates and KPIs can be fulfilled. Oversee service order processes, submission to OSS and communication with internal and external parties. Liaise with local and global customers directly for requirement clarifications, service testing, fault reporting, service verification and delivery. Liaise with local and global carriers and operators for network setup, service ordering, provisioning, testing and verification. Manage relationship with customers and carriers by providing regular and timely feedbacks on provisioning status and enquiries. Ensure clear and up-to-date inventory, service, provisioning, pricing records and other necessary service details are properly maintained to allow efficient service checking, monitoring and maintenance. Prepare regular management and financial reports as and when required. Person Specifications2-5 years of working experience in international data and voice communications products. Good understanding of international telecom network especially SIP Vo IP and SMS. Good understanding of local and international telecom regulatory requirements and framework an added advantage. Team orientated person, with a focus on international telecom business. Good command in oral and written English, Cantonese and Putonghua, with strong inter-group action and communication skills with different international groups. Able to commit to irregular hours to attend telephone conferences and meetings, infrequent overseas travels, as and when required. Seniority level Mid-Senior level Employment type Full-time Job function Product Management and Project Management Industries Telecommunications
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