A fantastic new opportunity has become available for an experienced professional within the Corporate Housing sector based in APAC. You will deliver customer service support as well as manage client accounts and respond to client queries related to relocation and corporate accommodation matters. This position comes with the opportunity to work remotely from home (full equipment will be provided) in any APAC location. This role will work 9am-6pm Singapore/Hong Kong Time (regardless of location). Working hours may vary from time to time depending on client needs. Responsibilities include: Demonstrating and communicating to clients a strong understanding of all Corporate Housing & Accommodation services Having a clear understanding of the client’s Relocation and Corporate Housing needs and requirements to create tailored business proposals for the client Identifying the most suitable Corporate Housing options for the Relocation, based directly on the client preferences (confirming availability, amenities, packages and pricing)Providing consistent high-quality service to clients by responding and dealing with all enquiries and requests Offering insightful recommendations, both internally and externally to clients, on current market trends within the Relocation and Corporate Housing sectors Keeping up-to-date with client satisfaction and Relocation success through regular account review meetings and client satisfaction surveys. Offer solutions to any issues through tailored action plans Maintaining and developing pre-existing client accounts with corporate accommodation requirements Increasing the volume of business and revenue by establishing close relationships with stakeholders Providing support to other members of the Relocation / Corporate Housing team and department as required Participation in special business projects to boost business development Various ad-hoc administration duties such as ensuring that all documents and information are correct on the internal system Requirements: Ideally, 2-3 years experience working within the Corporate Housing / Serviced Apartment sectors Knowledge of the Relocation, Global Mobility, and Destination Services sectors would be advantageous Experience with managing and developing Client relationships is required Must be a supportive team player as well as an efficient and resourceful independent worker Must possess a high level of self-discipline and accountability to succeed while remote working Ability to interact with clients in both a friendly and professional manner either face-to-face or over the phone Able to excel and achieve in a fast-paced business environment Proficient with IT programs such as Microsoft Word, Excel, and Power Point Exceptional organisation and analytical skills A University degree is preferred but not essential Seniority level Mid-Senior level Employment type Full-time Job function Customer Service and Other Industries Hospitality and Travel Arrangements
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