Job ID: 41554 Location: LRQA - Hong Kong - Dorset House Position Category: Human Resources Position Type: Employee Regular Who are LRQA?LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection, and training. With a presence in 150 countries and a team of over 5,000 experts, we support more than 61,000 clients across diverse sectors. Role The People Advisor role will deliver effective generalist People and case management services with the aim to promote greater overall employee experience in LRQA. This role is about complex People Case Management around job evaluation, Change / Re-Design, Absence & Performance Management, Dignity at Work, Disciplinary, etc. This role will provide specialised advice to CPO; Global People Partner & People Solutions Team in the most complex of ER cases. Key Responsibilities Provide effective People Case management to support colleagues and managers in achieving their goals and increasing employee experience. Manage compliance & employee relations issues including disputes and other legal employment matters. Handle and support performance management cases to improve consistency and ensure workplace cases are managed to appropriate timescales. Support absence management cases in collaboration with the business to improve consistency and ensure workplace cases are managed appropriately. Provide specialized advice to stakeholders through effective case management using data, insights, and statistics. Deliver added value to the business by managing assigned cases via our ticket system within the agreed timeline. Provide operational support on organisational redesign, change, and job evaluation. Advise on terms & conditions of employment ensuring compliance and enhancing employee relations progressively. Mitigate risks through inquiries allowing workflow efficiencies and improved employee experiences. Address employees’ urgent matters appropriately. Technical / Professional Qualifications / Requirements Qualified HR Professional with proven knowledge in generalist People (HR) Case Management. Experience in conflict resolution and managing complex cases. Fluent in English; any other language is a plus. High relationship management skills with the ability to work with stakeholders at all levels. Experience in policy management including researching, analysing, and reviewing policies. Willingness to be flexible regarding different time zones. Ability to exercise discretion and sound judgment in dealing with confidential matters. Authentic interpersonal, intercultural, and networking skills. Effective internal stakeholder engagement and ability to manage multiple conflicting priorities. Strong written and verbal communication skills with the ability to work both within a team and independently. Excellent interpersonal skills with the ability to prioritize projects and tasks in a fast-paced environment. Employment: Full time with 2 days from office required. Diversity and Inclusion at LRQA: We are on a mission to be the place where we all want to work, and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients, and each other. Together our employees make our communities better, and we want you to be part of our diverse team!
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