Overview POSITION SUMMARY STATEMENT (defines the major functions/purpose of the position)This position is key-person to communicate with our members, in order to provide accuracy information, quality member services as well as understand the needs of members.
SUPERVISORY RESPONSIBILITIES: Direct reports: Assistant Manager, Member Services ORGANIZATIONAL RELATIONSHIPSInteracts with all levels throughout organization; members, customers, and vendors.
DETAILED RESPONSIBILITIES/DUTIES: List the expectations for each job responsibility including quality and quantity standards to which the incumbent is required to perform and receive a rating for during the Performance Appraisal.
Act as a Company Ambassador to foster and strengthen the cordial partnership relations between the Company and the Members Provides and maintain quality and professional services to members by promptly answering enquiries from local and overseas member, giving correct advice and assistance to members.
Process all kind of local and international orders from Members.
Assistant supervisor to resolve member's complaints.
Undertake any ad-hoc tasks as assigned by the team from time to time Qualifications Skills/Education/Experience: Diploma holder and above1 years' working experience as customer service role is an advantage Excellent communication and interpersonal skills Good command of spoken Cantonese, English, Mandarin Proficiency in MS office application, Chinese word processing (min.
