Your Purpose As a Sports Sales Advisor, you're not just selling — you're delivering sport experiences.
You take care of our users before, during, and after their purchase by being a sports expert, a service ambassador, and a problem solver.
What You'll Be Doing Understand user needs and offer personalized sport advice Manage layout, stock, pricing, and display in your sport zone Handle Click & Collect, Buyback, Rental and other omnichannel offers Monitor and adjust KPIs (sales, NPS, layout score, shrinkage)Work closely with your teammates during store operations (replenishment, delivery, etc.)Solve user issues proactively and escalate when needed Be a Decathlon ambassador — online and offline Requirements Friendly, calm, and solution-focused in your approach Good communication skills and enjoy working with people Detail-oriented, reliable, and accurate in handling systems and processes Flexible availability, including weekends and public holidays Experience in customer service or retail can be helpful but not required Basic knowledge of sports products or involvement in sports activities is welcomed Any sports certifications or training (e.g., coaching, fitness instruction) are a positive addition Benefits Why Join Us?We believe in growing together.
