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Technical Business Analyst - Erp Applications Support, Contract

Hong Kong, Hong Kong
Last update 2024-04-16
Expires 2024-05-16
ID #2099272285
Free
Technical Business Analyst - Erp Applications Support, Contract
Hong Kong, Hong Kong,
Modified April 3, 2024

Description

An international retailer chain is looking for a technial business analyst with ERP or supply chain background and application support skills to join the APAC team Responsibilities: Provide support for internal ERP Applications or other core Applications managed by the IT department Manage incidents and service requests, ensuring their resolution and proper communication with internal and external stakeholders Serve as the initial point of contact for user support inquiries related to core Applications, handling both Level 1 and Level 2 support Participate in knowledge transfer sessions with the Business Continuity (BC) team to effectively handle day-to-day operations for new Solutions Maintain an inventory of all Applications used within the company and conduct regular checks on active and inactive Applications Handle internal and external calls from users regarding Application-related incidents or service requests Ensure accurate documentation, notification, escalation, tracking, and follow-up of all incidents and service requests Generate regular statistical reports on support cases and incidents Assign incoming tickets to the Service & Support team for prompt resolution Take ownership of user request tickets, ensuring their assignment, resolution, and appropriate escalation when necessary Collaborate with other IT teams on Projects and actively engage with business users Requirements: Minimum of 3 years of relevant experience in supply chain or ERP Strong communication skills to effectively interact with stakeholders and vendors Proficiency in both English and Mandarin languages Demonstrated ability in stakeholder and vendor management

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Technical business analyst - erp applications support, contract

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